1. Credits come back automatically
When someone takes the throne from you, every credit you locked on it returns to your wallet at once, in full, with nothing deducted. You do not need to ask. This is how the site works, not a refund, and it is why cash refunds are rarely needed: the credits you paid for are still yours, and they do not expire.
2. Credit purchases are final
Credits are digital and are delivered to your wallet the moment your payment is confirmed. For that reason a purchase of credits is final and is not refunded because you changed your mind, because your reign was shorter than you hoped, because the throne brought fewer clicks than you expected, or because you no longer want to use the site. Credits cannot be converted back into money.
3. When we do refund
We refund the payment, in full, if you ask within 14 days of the charge and any of these is true:
- Duplicate charge. You were charged more than once for the same purchase.
- Credits never arrived. You were charged and the credits were not added to your wallet, and we cannot fix that by adding them.
- Unauthorised use. The payment was made with your card or account without your permission.
- Our mistake. A fault on the site charged you an amount you did not choose.
We also refund wherever the consumer law of your country requires it, whatever this page says. Outside these cases we may still agree to a refund at our discretion, for example for a purchase whose credits were never used.
4. Your right to withdraw (EU, EEA and UK)
If you live in the EU, the EEA or the UK you normally have 14 days to withdraw from a purchase made online. That right ends once digital content has been supplied, if you asked for immediate supply and acknowledged that you lose the right. When you buy credits you ask us to deliver them immediately and you acknowledge exactly that. The cases in section 3 remain open to you.
5. What a refund does to your account
A refund returns the money and removes the credits that payment bought. A partial refund removes the same share of the credits. If those credits are locked on the throne when the refund completes, your reign ends and the throne is left empty for the next claimant.
6. How to ask
Write to [email protected] from the email address on your account with the date and amount of the charge and what went wrong. We answer within 3 business days. Approved refunds go back to the original payment method through our payment partner, Dodo Payments, and usually show up within 5 to 10 business days depending on your bank.
7. Please talk to us before your bank
If you dispute a charge with your bank instead, the credits from that payment are removed as soon as the dispute opens, any reign paid for with them ends, and the account cannot buy credits while the dispute is open or if it is lost. If the dispute is decided in our favour the credits are restored. A message to us is quicker and freezes nothing.
8. Cancellation
There are no subscriptions and no recurring charges on this site: every purchase is a single payment that you start yourself, so there is nothing to cancel. You can stop using the site at any time, and you can ask us to delete your account as described in the Privacy Policy. Credits left in a deleted account are given up.